Privacy policy

Last updated: 20 July 2026

This Privacy Policy explains how CYMER MARKETING SOLUTIONS LIMITED, trading as Cymer (“Cymer”, “we”, “us” or “our”), collects, uses, shares and protects personal information when you visit https://cymer.shop, place an order, create an account, contact us, or otherwise use our online store and related services.

1. Data controller and contact details

For the purposes of applicable data-protection law, the data controller is:

CYMER MARKETING SOLUTIONS LIMITED
Company number: 12298160
Registered office: 58 Longbreach Road, Kibworth Harcourt, Leicester, England, LE8 0SR, United Kingdom
Email: contact@cymer.shop
Phone: +44 7256 547787

2. Personal information we collect

Depending on how you use the store, we may collect:

  • Identity and contact information: name, email address, telephone number, billing address and delivery address.
  • Order and transaction information: products viewed or ordered, order history, returns, refunds, payment status and delivery information.
  • Payment information: payment method and transaction details. Full payment-card details are normally processed by authorised payment providers rather than stored directly by us.
  • Account information: login details, account preferences and saved settings.
  • Communications: messages, support requests, reviews and information you provide when contacting us.
  • Technical and usage information: IP address, device and browser information, cookie identifiers, pages viewed, interactions with the store and approximate location derived from technical data.
  • Fraud and security information: information used to verify transactions, protect accounts and detect suspected misuse or fraud.

3. How we collect information

We collect information directly from you, automatically through the website and cookies, and from service providers that support the store, including Shopify, payment providers, delivery carriers, fraud-prevention providers and customer-support tools.

4. Why we use personal information and our lawful bases

  • To perform a contract: process payments, accept and fulfil orders, arrange delivery, manage accounts, provide support, and handle returns and refunds.
  • To comply with legal obligations: maintain transaction and accounting records, respond to lawful requests, and meet tax, consumer-protection and regulatory requirements.
  • For legitimate interests: secure the store, prevent fraud, improve the website and customer service, analyse store performance, and protect our legal rights, provided those interests are not overridden by your rights.
  • With consent: send optional marketing communications or use non-essential cookies where consent is required. You may withdraw consent at any time.

5. How we share personal information

We may share personal information only as reasonably necessary with:

  • Shopify and providers that host or operate the online store;
  • Payment processors and fraud-prevention providers;
  • Warehousing, fulfilment, delivery and returns providers;
  • IT, cloud, security, customer-support, analytics and marketing providers used by the store;
  • Professional advisers, including accountants, insurers and legal advisers;
  • Public authorities, regulators, courts or law-enforcement bodies where disclosure is legally required or necessary to protect rights and safety; and
  • A buyer, investor or successor in connection with a genuine business sale, restructuring or transfer, subject to appropriate safeguards.

We do not authorise service providers to use personal information for unrelated purposes.

6. Shopify

Our store is powered by Shopify. Shopify processes information needed to provide and improve its commerce services. Information may be processed in countries outside your country of residence. Shopify's own privacy information may also apply to its processing activities.

7. Cookies and similar technologies

We and our service providers use cookies and similar technologies to operate the store, remember preferences, keep accounts and carts secure, measure performance and, where enabled and legally permitted, personalise marketing. Where required, non-essential cookies are used only after consent. You can manage cookies through the store's cookie controls, where available, and through your browser settings. Blocking some cookies may affect store functionality.

8. Marketing communications

We may send marketing messages when you have consented or when another lawful basis permits it. You can unsubscribe through the link in a marketing email or by contacting us. We may still send non-marketing messages about orders, accounts, security or support.

9. International transfers

Some service providers may process information outside the United Kingdom or your country of residence. Where data-protection law requires it, we use recognised safeguards, such as adequacy regulations, approved contractual clauses or another lawful transfer mechanism.

10. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining required tax and accounting records, preventing fraud, resolving disputes and enforcing agreements. Retention periods vary according to the type of information, legal requirements and whether an account or transaction remains active. Information is deleted or anonymised when it is no longer required, unless the law permits or requires continued retention.

11. Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information. No online system is completely secure, so we cannot guarantee absolute security. Please protect your account credentials and contact us if you suspect unauthorised access.

12. Your rights

Depending on your location and subject to legal conditions and exceptions, you may have the right to:

  • Request access to your personal information;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of information;
  • Request restriction of processing;
  • Object to certain processing, including direct marketing;
  • Receive certain information in a portable format;
  • Withdraw consent where processing relies on consent; and
  • Complain to a data-protection authority.

United States residents may also have rights under applicable state privacy laws, which can include access, correction, deletion, portability, and the right to opt out of certain targeted advertising, sale or sharing activities.

To exercise a right, email contact@cymer.shop. We may need to verify your identity before completing a request.

13. Complaints

Please contact us first so that we can try to resolve your concern. United Kingdom residents may also complain to the Information Commissioner's Office (ICO). Information about the ICO and its complaint process is available at ico.org.uk.

14. Children's information

The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes that a child has provided personal information may contact us to request its deletion.

15. Third-party links

The store may link to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

16. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, practices or legal obligations. The revised policy will be posted on this page with a new “Last updated” date.

17. Contact us

CYMER MARKETING SOLUTIONS LIMITED
58 Longbreach Road, Kibworth Harcourt, Leicester, England, LE8 0SR, United Kingdom
Email: contact@cymer.shop
Phone: +44 7256 547787