Shipping Policy

Last updated: 20 July 2026

CYMER MARKETING SOLUTIONS LIMITED, trading as Cymer, currently ships eligible orders to the United Kingdom and the United States. Free standard shipping is provided on all orders to both countries.

1. Order processing

Orders are processed and prepared for dispatch within 2–4 business days, Monday to Friday, excluding public holidays.

Our daily order cut-off time is 2:00 PM London time. Orders placed after the cut-off are treated as received on the next business day.

2. Estimated transit time

• United Kingdom: 4–12 business days after dispatch.
• United States: 4–12 business days after dispatch.

3. Total estimated delivery time

The total estimated delivery time, including order processing and transit, is:

• United Kingdom: 6–16 business days.
• United States: 6–16 business days.

Business days are Monday to Friday and exclude weekends and public holidays. Delivery dates are estimates and are not guaranteed.

4. Free shipping

We provide free standard shipping on all orders delivered to eligible addresses in the United Kingdom and the United States. No standard shipping charge will be added at checkout.

5. Order tracking

When tracking is available, the tracking details will be sent to the email address supplied at checkout after the order has been dispatched. Tracking information may take a short time to become active after the carrier receives the parcel.

6. Delays

Delivery may be delayed by carrier disruption, public holidays, weather, customs processing, security checks, or an incomplete or incorrect address. If we are unable to dispatch an order within the advertised time, we will contact the customer with an updated estimate and, where required by applicable law, offer the option to accept the delay or cancel the unshipped order for a full refund.

7. Delivery address

Customers must provide a complete and accurate delivery address. Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

8. Lost, damaged or undelivered parcels

Please contact us promptly if a parcel arrives damaged, does not arrive within the stated estimate, or tracking shows delivery but the parcel cannot be located. We may ask for photographs, confirmation of the delivery address, or other reasonable information needed to investigate the matter with the carrier.

9. Contact

Email: contact@cymer.shop
Phone: +44 7256 547787