Refund policy
Last updated: 20 July 2026
We accept eligible returns from customers in the United Kingdom and the United States for both defective and non-defective products.
1. 30-day return window
You may request a return within 30 days after the product is delivered.
To qualify for a voluntary return, the product must be returned in its original condition or only slightly used, with all included accessories, packaging and documentation, together with proof of purchase. Because some products sold by Cymer are pre-owned, any condition specifically disclosed on the product page will be taken into account.
We may reduce or refuse a voluntary refund where a product has been damaged through misuse, altered, returned with missing parts, or handled beyond what is reasonably necessary to inspect it. This does not limit any mandatory consumer rights.
2. How to request a return
Before sending a product back, email contact@cymer.shop and provide:
- Your order number;
- The product you wish to return;
- The reason for the return; and
- Photographs when the product is damaged, defective, incomplete or incorrect.
Do not send a return until we provide the return instructions and return address.
3. Return method and costs
Approved returns must be sent by mail. For a change-of-mind return, the customer is responsible for the return shipping cost unless applicable law requires otherwise. We recommend using a tracked service and retaining proof of postage.
If a product is faulty, damaged on arrival, not as described, or incorrect, Cymer will bear the reasonable return cost where required by applicable law.
4. United Kingdom cancellation rights
For most online purchases delivered in the United Kingdom, you have a statutory right to cancel without giving a reason by notifying us within 14 days after delivery. After notifying us, you must return the product within a further 14 days.
For a valid statutory cancellation, we will refund the product price and the cost of the least expensive standard delivery option offered at checkout. We may withhold the refund until we receive the product or you provide evidence that it has been sent back. We may make a lawful deduction for diminished value caused by handling beyond what would reasonably be permitted in a shop.
The statutory right to cancel may not apply to certain excluded products, including personalised products or sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, where the legal conditions for an exclusion are met.
5. Faulty or misdescribed products
Nothing in this policy limits your statutory rights. United Kingdom customers may have remedies under the Consumer Rights Act 2015 when goods are faulty, not as described, or not fit for purpose. Products sold as used are assessed in light of their disclosed age, price and condition, but they must still match their description and meet applicable legal standards.
6. Exchanges
We do not offer direct exchanges. To obtain a different product, return the original product in accordance with this policy and place a new order separately.
7. Restocking fees
We do not charge a restocking fee.
8. Refunds
After receiving and inspecting a return, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 14 days, subject to any shorter period required by applicable law. Your bank or payment provider may take additional time to display the refund.
Original delivery charges are not refundable for a voluntary return except for the least expensive standard delivery cost that must be refunded under United Kingdom cancellation law, or where the product was faulty, damaged, incorrect, or applicable law requires otherwise.
9. Order cancellation before dispatch
Contact us as soon as possible if you wish to cancel an order. We cannot guarantee cancellation after processing has begun, but any statutory cancellation rights remain unaffected.
10. Contact
Email: contact@cymer.shop
Phone: +44 7256 547787